FAQs​

We have a Frequent Stayers Club, which you can join for free on your third stay with us, which will give you lots of discounts at places around the town, and special offers and advantages such as late check-outs, (subject to following bookings).

• Our office is open: 8:30 a.m. to 5:00 p.m. Monday to Friday, 9:00 a.m. to 4:00 p.m. Saturdays.  We are closed on Sundays and public holidays.
• Our after hours emergency phone number is  0439 410 988.  
• After hours key collections are possible for any time, however this does need to be arranged with the office during business hours.  (See below).

• For all bookings, 50% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of booking. Balance of all outstanding monies is due thirty (30) days prior to your arrival, with the exception of Peak Season Bookings ( 1st Nov – Jan 31st), where the balance is due on or before the 1st of November. 

Normal check in time is 2 p.m. on your arrival date. Check out time is 10 a.m. on the last day of your stay.

• Provided your accommodation is paid in full, we will take your keys to Kerry’s Korner Shop (formerly the NightOwl Convenience Store) located about 200m from our office up the main street at 50 Bulcock Street, Caloundra.  Kerry’s Korner Shop is open every day of the year, 7 a.m. until 9 p.m..  Payment of accommodation and security deposit for after hours’ arrivals is to be made 7 days prior to arrival, and you will need to show them your booking confirmation, or some photo I.D..

• If you are on the way, but are held up with traffic problems or some other unforeseen circumstance, please phone us and you can pay your balance by credit card over the phone or we can come to some other arrangements if required.  If it is after 5 p.m. (or after 4 on a Saturday) our after hours emergency phone number is 0439 410 988 should you need it.

You will need to bring your own sheets, pillow cases, towels, face washers, bath mat and tea towels. Our units are not serviced daily as you would find in a larger hotel or on-site managed properties. Bringing your own linen (or you can hire it locally), dramatically reduces costs to landlords and these savings are passed on to you and helps to keep our accommodation affordable. Pillows, blankets, doonas or bedspreads are provided.

We can assist with your luggage by pre-arrangement. The cost is $30. Please ask the office if you’d like more details on this.

The fabulous, family-friendly Caloundra Music Festival is generally held on the long weekend in October. Click on this link to take you to the Music Festival’s website. Unfortunately the Caloundra Music Festival for 2024 has been cancelled.

All of our properties have a washing machine, and nearly all of the units have a clothes dryer. If a dryer is not provided you will find a clothesline on the premises.

We have a number of supermarkets in the Caloundra area within a 10-minute drive. There are two Woolworths, Coles and KMart, an Aldi and an IGA. Woolworths are open from 8 a.m. to 9 p.m. every week day, and 8.00 a.m. to 5.30 p.m. Saturdays and 9.00 a.m. to 6 p.m. Sundays. Kerry’s Korner Shop (formerly The Nightowl convenience store) in the main street is open 365 days a year from 7 a.m. until 9 p.m.. You can pre-arrange for your groceries to be delivered to your holiday rental property on-line with both Woolworths and Coles, however you must be at the property at the time of delivery, so be sure to allow enough time in case of traffic or other issues that could hold up your predicted arrival time! Kerry’s Korner Shop can also have groceries ready for collection with your keys if you pre-arrange with them. They have a great range.

Unfortunately not many of our properties allow pets, however a few houses do, but please ask the office to be sure, or check on the listing as it will be written on there if allowed. There are a number of good kennels available in the Caloundra area where your pet could also have a holiday, one quite close at Moffat Beach, and you could take him or her out for a walk on one of our pet friendly beaches. Phone our office if you would like more details.

Most of the properties that we rent have one car accommodation. Usually in unit blocks there is a visitor parking bay, however this is as the name suggests only for short-term visitors, not normally overnight visitors. Most of the areas in Caloundra however have plenty of off-street parking available, although be aware that some areas especially close to the town area may have parking restrictions such as 2 hour limits or parking meters. When this is the case there will be free parking a little further away.

• Whilst no responsibility is taken for lost property, any clothing or items that cleaners deem to be of value or sentimental value, will be brought back to our office.
• We will normally try to phone you for your instructions on same.   Our preferred way of returning items to you is for you to send us a self-addressed Express Post bag or Parcel Post satchel or similar available from any post office, and we will post the item/s back to you as quickly as possible.
• Lost property will only be kept in the office for a period of 3 months, except by special arrangement, after which time it will be given to charity.

Australia Zoo is a 25-minute drive south of Caloundra and is situated on Steve Irwin Way, Beerwah.

Our office has an after hours emergency call-out phone, which is available 95% of the time for your convenience. The number is 0439 410 988, (or a backup no. 0418 796 688). If you give us a call on this number we will endeavour to get another set of keys to you. There is a $40 call out fee for this service, $80 after 8 p.m., $200 on a Public Holiday as we still have to pay someone. Alternately if you are not able to reach anyone you can phone Fort Knox Locksmiths on 07 5491 5000 and they will assist you with any problem. Keys locked in a unit callout fee through the locksmiths after hours service is $170 (at the time of writing), more on a Public Holiday. Fort Knox can also assist with things such as power outages etc., where they will invoice the office and not the guest.

Please go to “Forms” under the “Guests” tab on this site and download the pdf form “Come Rain or Shine” for a complete list of what to do in inclement weather. You certainly won’t be bored!

Our office has an after hours emergency call-out phone, which is available 95% of the time. The number is 0439 410 988, (or a backup number if no answer 0418 796 688). If the problem is electrical you can phone Gillett Electrical directly on 0417 674 712.

You can pre-order your newspapers through Caloundra Newsagency who are only 3 doors up the main street from our office. Their phone number is 07 5491 2007, or you can email them on caloundranews@optusnet.com.au.