What service do you provide?

We help:

  • New holiday home owners to get started and accelerate their bookings
  • Existing holiday home owners to turbocharge their bookings

Then we manage the entire rental process for you (from guest enquiry to check-out and everything in between).

Contact us to find out more.

 

Is this service right for me?

  • Do you want to profit from your holiday home?
  • Are you happy to sit back and let us manage your listing?

If you answered yes to these questions we may be able to assist you.

Contact us to find out more.

 

I just want to rent my property while I’m on holiday. Can you help?

If you are able to commit to a minimum listing period of 8 weeks per year then we can help you.

 

I’m already an existing holiday home owner, how can you help?

Firstly we transform your online property listing to make it attractive to prospective guests. We do this by having professional photos taken of the entire property, re-writing your property details and descriptions and optimising your pricing. We start channelling traffic to your listings straight away and we use state of the art property management systems to raise standards above your competitors.

We then make sure you are listed on the best performing holiday rental websites in Australia. VRBO, Airbnb, Our own portal as well as BOOKING.COM if your property is suited to it.

Our unrivalled understanding of the major booking platforms helps to get you up the rankings and getting more bookings than ever before.

We also provide advice on improving your property, including furnishings, equipment, facilities and decor.

Once we’ve improved your listing we manage the process for you. Our Customer Service Team will be available 7 days a week should you want to ask any questions.

They will service all enquiries 7 days a week via email, text or phone. Our staff and systems process every booking and payment, send instructions to guests, schedule cleaners and will even handle maintenance or emergency repairs. Our customer portal provides real-time access to information on your bookings so you can see how your property is now performing under our care and guidance.

 

Is your service available anywhere in Australia?

We manage properties on the Sunshine Coast of NSW only. The suburbs we currently cover are:

Blue Bay, Toowoon Bay, Forresters Beach, Wamberal, Terrigal, North Avoca, Avoca and Daleys Point.

However guests can come from anywhere in Australia to stay at your property.

 

Do you manage long term rental properties?

No, we only manage holiday rental properties.

 

How do I pay your fees?

Our fees are deducted from the booking proceeds received in our trust account.

 

Do you pay for cleaning?

No. Any fees and charges relating to the property (e.g. cleaning, utility bills, council rates) are paid by the owner (Cleaning fees are passed onto to the guest). We will validate any cleaning or repair invoices and pay these from the trust account.

 

How rapidly will my property be listed?

Dependent upon availability of photos, we can have your listing live between 24-48 hours of sign up.

 

I am ready to sign up. What do I do next?

We would love to take on every property listing request we receive but unfortunately we can’t. There’s a criteria we follow in deciding which properties we manage. Let’s chat first!

If we are aligned we will send you our management agreement for you to read, sign and return. You must provide us with ownership of property documents as well as any insurance documents we require.

 

How do I know how to set up my property for guests?

We provide a comprehensive property setup guide so that you can create the ideal holiday home for your guests.

 

Are you a Real Estate Agent?

Yes and No! We do not do sales or long term rentals.

We are a boutique holiday accommodation agency, however one of our directors is also a licensed real estate agent. This license enables us to safely handle money in a trust account.

 

Do you create the online listings?

Yes – we create all listings from scratch to ensure the highest levels of quality

 

Do you supply linen?

Yes – linen is mandatory at all our properties . We store your linen securely at your property if you supply it or we can hire it per booking and charge guests a fee for use (included in accommodation fees).

Linen is laundered at very reasonable rates using our commercial partner.

 

Do you organise the cleaners and linen?

Yes! As part of the booking process we schedule post-guest cleans and laundering of linen.

 

What do you do if my property needs repairs or maintenance?

If your property requires urgent repairs we will conduct the repairs on your behalf up to a value of $300.

 

How do you know what price to charge for my property?

We are holiday rental experts-no-one knows more about pricing a holiday rental better than we do! We use a combination of our experience in holiday rentals in conjunction with a comparison of local pricing data to optimize your income. We also create seasonal and special event pricing to maximise income at peak periods.

 

Who takes the photos?

We only use professional photographers who specialise in property photography.

We also provide advice on how to prepare your property prior to the photography session.

 

What are the tax implications of having a holiday home?

All income must be declared to the ATO as part of your tax return, but also all of your related expenses are tax deductable including our service. For further details please speak to your accountant.

 

Where will you list my property?

 We list your property on the best performing holiday rental websites in Australia including Airbnb, Stayz & booking.com to name a few. We are always looking for new ways to market properties.

 

Do I need to have specific insurances? Can you help me with this?

Yes, having the right type of insurance is mandatory and we require a certificate of currency. We are more than happy to introduce you to our recommended insurance provider.

 

Can I get into trouble for renting my holiday home?

Short-term rentals are not illegal and it is very unlikely that you should encounter any legal issues. However you must register your property with Fair Trading and you will receive an STRA registration number. We do this for you. The cost for this is $65.29

 

Can you help me with renting one room of my property?

No, we only provide our service for entire properties.

 

How many bookings will I receive?

This is a very difficult question to answer but we expect to be able to help your property perform to benefit you.

 

How do you know who is staying in my property?

All guests must provide ID and fill out our T&Cs, guest list as well as acknowledge the code of conduct.

We are in contact with the guest several times before their check in date. We don’t accept instant bookings

 

Do you collect a bond?

Yes, all properties have a bond. A full inspection of your property is performed on the day of guest checkout and if there is no damage, bond is returned to the guest within 5 days of the checkout date.