What service do you provide?
We help:
- New holiday homeowners to get started and accelerate their bookings
- Existing holiday homeowners to turbocharge their bookings
Then we manage the entire rental process for you (from guest enquiry to check-out and everything in between).
Contact us to find out more.
Is this service right for me?
- Do you want to profit from your holiday home?
- Are you happy to sit back and let us manage your listing?
If you answered yes to these questions we may be able to assist you.
Contact us to find out more.
I’m already an existing holiday homeowner, how can you help?
Firstly we transform your online property listing to make it attractive to prospective guests. We do this by having professional photos taken of the entire property, re-writing your property details and descriptions and optimising your pricing. We start channelling traffic to your listings straight away and we use state-of-the-art property management systems to raise standards above your competitors.
We then make sure you are listed on the best-performing holiday rental websites in Australia. VRBO, Airbnb, Our own portal as well as BOOKING.COM if your property is suited to it.
Our unrivalled understanding of the major booking platforms helps to get you up the rankings and get more bookings than ever before.
We also provide advice on improving your property, including furnishings, equipment, facilities and decor.
Once we’ve improved your listing we manage the process for you. Our Customer Service Team will be available 7 days a week should you want to ask any questions.
They will service all enquiries 7 days a week via email, text or phone. Our staff and systems process every booking and payment, send instructions to guests, schedule cleaners and will even handle maintenance or emergency repairs. Our customer portal provides real-time access to information on your bookings so you can see how your property is now performing under our care and guidance.
Is your service available anywhere in Australia?
We only manage properties in the Caloundra region of the Sunshine Coast, Qld. The suburbs we currently cover are: Moffat Beach, Bulcock Beach, Shelly Beach, Kings Beach, Dicky Beach, Pelican Waters and Golden Beach.
Do you manage long-term rental properties?
No, we only manage holiday rental properties.
How do I pay your fees?
Our fees are deducted from the booking proceeds received in our trust account.
Do you pay for cleaning?
No. Any fees and charges relating to the property (e.g. cleaning, utility bills, council rates) are paid by the owner). We will validate any cleaning or repair invoices and pay these from the trust account.
How rapidly will my property be listed?
Dependent upon availability of photos, we can have your listing live between 24-48 hours of sign up.
I am ready to sign up. What do I do next?
We would love to take on every property listing request we receive but unfortunately we can’t. There’s a criteria we follow in deciding which properties we manage. Let’s chat first!
If we are aligned we will send you our management agreement for you to read, sign and return. You must provide us with ownership of property documents as well as any insurance documents we require.
How do I know how to set up my property for guests?
We provide a comprehensive property setup guide so that you can create the ideal holiday home for your guests.
Are you a Real Estate Agent?
Yes and No! We do not do sales or long term rentals.
We are a boutique holiday accommodation agency, however one of our directors is also a licensed real estate agent. This license enables us to safely handle money in a trust account.
Do you create the online listings?
Yes – we create all listings from scratch to ensure the highest levels of quality
Do you supply linen?
We supply linen for some of our properties but the majority of properties we do not supply linen for. Please ensure to check the property details.
If you would like to hire linen, we can arrange this for you. Please contact us so we can arrange.
What do you do if my property needs repairs or maintenance?
If your property requires urgent repairs we will conduct the repairs on your behalf up to a value of $300.
How do you know what price to charge for my property?
We are holiday rental experts-no-one knows more about pricing a holiday rental better than we do! We use a combination of our experience in holiday rentals in conjunction with a comparison of local pricing data to optimize your income. We also create seasonal and special event pricing to maximise income at peak periods.
Who takes the photos?
We will arrange property photos for your listing.
What are the tax implications of having a holiday home?
All income must be declared to the ATO as part of your tax return, but also all of your related expenses are tax deductable including our service. For further details please speak to your accountant.
Where will you list my property?
We list your property on the best-performing holiday rental websites in Australia including Stayz & booking.com to name a few. We are always looking for new ways to market properties.
We can list on AirBNB if you want your property listed on this portal.
Can you help me with renting one room of my property?
No, we only provide our service for entire properties.
How many bookings will I receive?
This is a very difficult question to answer but we expect to be able to help your property perform to benefit you.
How do you know who is staying in my property?
All guests must provide ID and accept our T&Cs, and guest list as well as acknowledge the code of conduct.
We are in contact with the guest several times before their check-in date.
Do you collect a bond?
We have a Frequent Stayers club and those guests don’t have to pay it as one of the benefits of being FS. A clean is performed on your property on the day of guest checkout and if there is no damage, bond is returned to the guest usually within 5 days of the checkout date.