FAQs​

We have a Frequent Stayers Club, which you can join for free on your third stay with us, which will give you lots of discounts at places around the town, and special offers and advantages such as late check-outs, (subject to following bookings).
  • Our office is open: 8:30 a.m. to 5:00 p.m. Monday to Friday, 9:00 a.m. to 4:00 p.m. Saturdays.  We are closed on Sundays and public holidays.
  • Our after hours emergency phone number is  0439 410 988.  
  • After hours key collections are possible for any time, however this does need to be arranged with the office during business hours.  (See below).
  • Deposits required vary depending upon the season.
    Off-peak bookings, generally require a 25% deposit. For a longer booking of over a month, this can usually be paid off. Just ask if you need.
  • School holiday bookings generally require an initial deposit of 25% of the booking amount, and a further deposit to bring your full deposit up to 50% of the booking amount, by 3 months prior to your arrival. If you are booking for school holidays that are coming up within 3 months, then 50% deposit is payable.
  • The balance of the accommodation cost does not normally need to be paid prior to arrival if arriving during normal business hours and it is not school holidays, however it is recommended and will save you time when checking in.
  • If you’d like to ‘lay-by’ your holiday, you’re welcome to, and we will send you out a receipt and new booking confirmation each time you pay a further deposit.
Normal check in time is 2 p.m. on your arrival date. Check out time is 10 a.m. on the last day of your stay.
  • Provided your accommodation is paid in full, we will take your keys to Kerry’s Korner Shop (formerly the NightOwl Convenience Store) located about 200m from our office up the main street at 50 Bulcock Street, Caloundra.  Kerry’s Korner Shop is open every day of the year, 7 a.m. until 9 p.m..  Payment of accommodation and security deposit for after hours’ arrivals is to be made 7 days prior to arrival, and you will need to show them your booking confirmation, or some photo I.D..
  • If you are on the way, but are held up with traffic problems or some other unforeseen circumstance, please phone us and you can pay your balance by credit card over the phone or we can come to some other arrangements if required.  If it is after 5 p.m. (or after 4 on a Saturday) our after hours emergency phone number is 0439 410 988 should you need it.
You will need to bring your own sheets, pillow cases, towels, face washers, bath mat and tea towels. Our units are not serviced daily as you would find in a larger hotel or on-site managed properties. Bringing your own linen (or you can hire it locally), dramatically reduces costs to landlords and these savings are passed on to you and helps to keep our accommodation affordable. Pillows, blankets, doonas or bedspreads are provided.
We can assist with your luggage by pre-arrangement. The cost is $30. Please ask the office if you’d like more details on this.
The fabulous, family-friendly Caloundra Music Festival is generally held on the long weekend in October. Click on this link to take you to the Music Festival’s website. Unfortunately the Caloundra Music Festival for 2024 has been cancelled.
All of our properties have a washing machine, and nearly all of the units have a clothes dryer. If a dryer is not provided you will find a clothesline on the premises.
We have a number of supermarkets in the Caloundra area within a 10-minute drive. There are two Woolworths, Coles and KMart, an Aldi and an IGA. Woolworths are open from 8 a.m. to 9 p.m. every week day, and 8.00 a.m. to 5.30 p.m. Saturdays and 9.00 a.m. to 6 p.m. Sundays. Kerry’s Korner Shop (formerly The Nightowl convenience store) in the main street is open 365 days a year from 7 a.m. until 9 p.m.. You can pre-arrange for your groceries to be delivered to your holiday rental property on-line with both Woolworths and Coles, however you must be at the property at the time of delivery, so be sure to allow enough time in case of traffic or other issues that could hold up your predicted arrival time! Kerry’s Korner Shop can also have groceries ready for collection with your keys if you pre-arrange with them. They have a great range.
Unfortunately not many of our properties allow pets, however a few houses do, but please ask the office to be sure, or check on the listing as it will be written on there if allowed. There are a number of good kennels available in the Caloundra area where your pet could also have a holiday, one quite close at Moffat Beach, and you could take him or her out for a walk on one of our pet friendly beaches. Phone our office if you would like more details.
Most of the properties that we rent have one car accommodation. Usually in unit blocks there is a visitor parking bay, however this is as the name suggests only for short-term visitors, not normally overnight visitors. Most of the areas in Caloundra however have plenty of off-street parking available, although be aware that some areas especially close to the town area may have parking restrictions such as 2 hour limits or parking meters. When this is the case there will be free parking a little further away.
  • Whilst no responsibility is taken for lost property, any clothing or items that cleaners deem to be of value or sentimental value, will be brought back to our office.
  • We will normally try to phone you for your instructions on same.   Our preferred way of returning items to you is for you to send us a self-addressed Express Post bag or Parcel Post satchel or similar available from any post office, and we will post the item/s back to you as quickly as possible.
  • Lost property will only be kept in the office for a period of 3 months, except by special arrangement, after which time it will be given to charity.
Australia Zoo is a 25-minute drive south of Caloundra and is situated on Steve Irwin Way, Beerwah.
Our office has an after hours emergency call-out phone, which is available 95% of the time for your convenience. The number is 0439 410 988, (or a backup no. 0418 796 688). If you give us a call on this number we will endeavour to get another set of keys to you. There is a $40 call out fee for this service, $80 after 8 p.m., $200 on a Public Holiday as we still have to pay someone. Alternately if you are not able to reach anyone you can phone Fort Knox Locksmiths on 07 5491 5000 and they will assist you with any problem. Keys locked in a unit callout fee through the locksmiths after hours service is $170 (at the time of writing), more on a Public Holiday. Fort Knox can also assist with things such as power outages etc., where they will invoice the office and not the guest.
Please go to “Forms” under the “Guests” tab on this site and download the pdf form “Come Rain or Shine” for a complete list of what to do in inclement weather. You certainly won’t be bored!
Our office has an after hours emergency call-out phone, which is available 95% of the time. The number is 0439 410 988, (or a backup number if no answer 0418 796 688). If the problem is electrical you can phone Gillett Electrical directly on 0417 674 712.
You can pre-order your newspapers through Caloundra Newsagency who are only 3 doors up the main street from our office. Their phone number is 07 5491 2007, or you can email them on caloundranews@optusnet.com.au.
  • Phone 000 for an emergency.
  • If you need a doctor to visit your accommodation, House Call Doctor provides home GP visits that are bulk-billed for Medicare or DVA Card holders.
  • Phone 13 55 66 to book an appointment.
All our properties are fully self-contained, with one, two, three or four bedrooms, one or two bathrooms, full kitchen or kitchenette, washing machine and car accommodation. All include cutlery, crockery, glassware, blankets or a doona, quilts, pillows, a stove, an oven, a washing machine and TV. Most have microwave ovens, automatic dishwashers and clothes driers for your convenience, and many have DVD players or VCRs, stereos, patio furniture and a swimming pool. The price list shows many details.

Except where stated in the price list, linen and towels are not included. You have the choice of bringing your own or we can hire it for you locally for $51-$99 p.w. (for 2 – 4 people) and it will be delivered to your unit on arrival day. Other items, such as portacots, may also be hired. Initial and departure cleaning, gas and power are inclusive. Further servicing is available for longer stays by arrangement.

Our holiday properties are situated throughout the Caloundra area and it’s surrounding beaches. Golden Beach and Bulcock Beach feature the Pumicestone Passage estuary, with calm water for fishing, swimming, sailboarding, water-skiing, jet skis and small yachts. Kings Beach is extremely popular for its reliable surfing and has a recently renovated, fabulous 25m seawater pool on the beach, with a nearby water-fountain water play area for the kids (and the big kids). Other surf beaches, which face different directions, include Dicky Beach, (patrolled), Shelly Beach (rock fishing and shells), Moffat Beach (popular with surfers), and the 10km stretch of Kawana, also great for surf fishing. Currimundi Lake beach has surf with wide beaches and a unique shallow inlet where the lake enters the ocean: is perfect for smaller kids, and patrolled (surf only), at holiday times. Should you choose a holiday unit without a pool, Caloundra has a magnificent public pool complex, with a heated indoor pool, a heated (until end of September) 25m and 50m outdoor lap pools, and a toddlers’ pool, all in a picnic garden setting. Change rooms, toilets, a gym, showers and a snack bar are provided, and one of the best skate parks in Australia also in the grounds if that is of interest to some members of the family.

When you book with Caloundra Holiday Centre, you may be assured of excellent service from friendly staff; a clean, well- equipped unit or house representing excellent value for the price asked. You will receive on arrival a holiday newsletter outlining places of interest and things to do; and there is a large selection of interesting holiday brochures in the office. We have a Frequent Stayers Club, which you can join for free on your third stay with us, which will give you lots of discounts at places around the town, and special offers and advantages such as late check-outs, (subject to following bookings).

If you call us back to book a holiday, we suggest you pick out 2 or 3 properties, just in case your first choice is already booked. You can pay your deposit by credit card over the phone, or send a personal cheque or money order, or you can pay by Internet banking or directly at any branch of the Commonwealth bank. We will then send you a trust account receipt with confirmation of your booking in writing, and give you some further details about your holiday stay. We look forward to speaking with you shortly to help plan your holiday. Phone us on 1800 817 346 for any further info. You can also book directly on-line. Click here to go to our accommodation tab. If you have a Senior’s Card please mention this at the time of booking to check if you are eligible to a discount, (only available during certain periods), and you will also be required to show it on arrival. Once a receipt is issued, we regret it cannot be reversed to allow the discount.

Cover yourself against cancellation fees!

Unforseen events can happen which may force you to have to cancel your holiday on short notice. For this reason we strongly suggest that you take out Travel Insurance. You can normally organise this with your own insurers, but most companies will offer competitive rates for short stays.
Hiring all your holiday needs from linen hire, baby items, beach gear, health care, or an extra fridge. Long stay winter specials available too.
 
While our office is a licensed Real Estate agency, we chose not to sell properties, but to concentrate totally on our holiday rental properties. There are a number of great real estate agents in town, and we are happy to help with recommendations with our local knowledge. We can highly recommend Better Homes & Gardens Real Estate to assist you with both Sales and permanent rentals.
If you need a doctor to visit your accommodation urgently, House Call Doctor provides home GP visits that are bulk-billed for Medicare or DVA Card holders. Phone 13 55 66 to book an appointment.
Check the surf at Kings Beach or have a look at Bulcock Beach (click on Queensland under Surf Cams, then select Kings or Bulcock Beach).
 
Enjoy our beautiful beaches safely. Only swim between the red and yellow flags!
 
 
Check the current weather in Caloundra
 
Having a wedding in Caloundra? Our office would like to thank and acknowledge Greg Gardner photography for the use of some of his photographs on our website, which were taken from the unit Wollombi. If your accommodation search is for your wedding in Caloundra, be sure to look up this website for stunning, professional wedding photography.
 
 
Sunshine Coast and Hinterland full and half-day tours. Door to door service. 07 5474 1500
 
Car Rental Sunshine Coast
 
 
Brisbane and Maroochydore Airport door to door service. Enjoy reliable, convenient and personalized service straight to/from your door. Your drive will stop at our office or the NightOwl to collect/drop off keys to your holiday property. Cost (current at time of writing) is around $77 from/to Maroochydore (Sunshine Coast) airport for 2 people, or $140 for Brisbane airport. Phone 07 5437 3070 or email bookings@a1airporttransfers.com.au to make a booking. – Don’t forget to mention you found them on our website!
 
For Con-X-ion Airport Transfers – click on the link on our front (home) page
 
 
Kerry’s Korner Shop is where you collect your keys if you’re arriving after hours. Their friendly staff can also have your groceries ready for you to collect on arrival to save you time which can be great especially for a late arrival. See our Forms page to download the order form or
 
Kerry’s Korner Shop can also do you up a ‘Starter Pack” for $5 which has all your tea, coffee, sugar, jam, honey sachets, etc., so you’re set for your first morning.